Returns & Exchanges

At MLS UAE, we guarantee the freshness and quality of our premium food products. Due to the perishable nature of our inventory, we offer immediate returns or replacements for any items that do not meet our quality standards upon delivery.

Return Process

• 1.
  Inspect Upon Delivery

  Please check your order immediately upon arrival and notify our delivery partner if there are any visible issues with the packaging or product quality.

• 2.
  Contact Customer Care

  If you discover a quality concern after delivery, contact us within 2 hours at [email protected] with your order number and clear photos of the item.

• 3.
  Maintain Storage Conditions

  To be eligible for a return, the product must be kept in its original packaging and stored at the recommended temperature (chilled or frozen) until collected.

• 4.
  Resolution and Refund

  Once our quality team verifies the claim, we will arrange a complimentary replacement or process a refund to your original payment method within 5-7 business days.